Institutional Accounts
Use an institutional enquiry when your organisation needs supplier documents, a particular presentation or purchasing terms confirmed before it can proceed. Give the catalogue link and the decision you need to make so that support can identify the right records.
Send a defined requirement
Give your organisation’s name, the material, its listed amount or volume, the number of containers and the UK delivery location. Name any document your purchasing team needs. For a purchase-order number or a particular invoice format, ask support to confirm the requirement in writing.
| Part of your enquiry | Useful detail |
|---|---|
| Material | Product name or link, variant and labelled amount |
| Procurement | Organisation and purchasing contact; required supplier forms |
| Evidence | Specification fields, lot documents and laboratory information needed |
| Supply | Quantity, delivery requirement and any lot-continuity question |
| Decision | The information that must be resolved before your organisation can order |
For example, a repeat-lot requirement and a minimum quantity are two separate questions. Ask support to confirm each one, and use the batch-to-batch consistency guide if your assessment depends on what differs between lots.
Use the volume-supply enquiry route for quantity requirements and state any named-lot reservation request separately.
Accounts and orders are separate questions
An account discussion establishes which purchasing requirements can be considered. Each order still goes through manual review. Keep any written quotation, document commitment and delivery arrangement with the order to which it applies.
Both organisations and individual research purchasers can use the site, subject to the buyer eligibility policy. This institutional route does not exclude eligible individual purchasers or relax the research-use boundary for organisations.
Check the evidence before completing procurement
Start with supplier qualification for information about Knockout Labs. Use the quality and batch documentation hub to identify which questions need a product specification and which need a lot report. Record any document whose availability is awaiting confirmation.
For a buyer-side review, use the procurement checklist and supplier qualification questions. Keep your organisation’s assessment and approval separate from the supplier’s response.
Request organisational support
On the contact form, select “B2B or institutional enquiry”. Include the presentation, quantity, documents required and the condition that would prevent your organisation from proceeding. If you have a supplier form, ask how to share it.
Supporting checks
| Resource | Why open it |
|---|---|
| Batch Reports and Certificate Library | Request the document for the relevant product and lot. |
| Institutional Supply | Separate organisational requirements from confirmed supply terms. |