Ordering, Documentation & Support FAQ

Eligibility and ordering

Who can order?

Knockout Labs supplies organisations and individual research purchasers within the UK. Purchasers must be 18 or over and the intended purpose must meet the research-use policy.

Are products supplied for use in people or animals?

No. The supply boundary excludes human or veterinary administration, treatment, diagnosis, cosmetic application and personal use. Support does not provide dosing, injection, cycle or stack advice.

How do I place an order?

Start with the catalogue and check the exact product, current price and availability. Resolve essential specification or lot-document questions before ordering. The site trades in GBP and orders undergo manual review.

Does payment mean the order has been accepted?

Payment and acceptance are separate. Knockout Labs reviews orders before acceptance and may request clarification or documentation. An order may be refused or cancelled where the information or intended purpose does not meet policy.

Must every buyer upload the same documents?

No universal document requirement is stated here. Support may request information appropriate to the order and intended research purpose. This FAQ does not assert that a particular document-upload control exists at checkout.

Product and lot evidence

Can I obtain a Certificate of Analysis?

Ask for the report connected to the exact product and lot. The batch-report page currently lists no downloadable lot reports; support must confirm what is available. A specimen or another lot’s report does not verify the container you receive.

For the wider checks around the seller, offered material and report, follow the supplier-verification guide.

Which tests were performed?

The actual lot report must answer that question. The testing-methods guide explains methods and limitations, but does not confirm a universal testing panel.

What does the 99%+ label establish?

It states a claim requiring a matching result and reporting basis. It does not independently establish identity, target-compound quantity or sterility. Read the purity-claim explanation.

Are GMP, pharmaceutical grade and sterile status confirmed?

This FAQ does not confirm those attributes across the catalogue. Request the applicable standard and manufacturing or lot evidence before relying on a specific claim.

Delivery and support

Where is stock held, and can you supply outside the UK?

The owner-confirmed supply model uses UK-held stock and UK delivery only. International supply is not offered under that model.

What are the storage and delivery conditions?

Confirm the conditions for the specific material and order. Carrier, service and dispatch details need an actual response; do not assume a universal cold-chain service. See UK delivery and storage controls.

Can I cancel, or report a damaged item?

Contact support promptly with the order reference. The stated process permits cancellation before dispatch, subject to order status and applicable terms. Delivered-item problems and statutory rights require separate consideration; use returns, cancellations and refunds. For a document mismatch, retain both identifiers and the original records.

Supporting checks