Contact & Technical Support

Use the enquiry form to contact Knockout Labs in Birmingham about a research material, batch report, existing order or organisational purchase. If you have a container or order reference, keep it to hand so support can identify the right record.

Go to the enquiry form

Include the details for your enquiry

Choose an enquiry type
Choose this option in the form	Include in your message
Order support	The order reference if available, and the item, delivery stage or document you are asking about.
Technical or product documentation	The product link, variant or labelled amount, and the specification field you need to clarify.
Batch report or COA	The exact product and lot code, or the product link if you are checking an offered lot. Say which test or document you need.
Quality concern	The item, lot and order reference if available. Describe what you observed, when, and which containers were affected.
B2B or institutional enquiry	Your organisation, the material or presentation required, and the document your purchasing process calls for.
General enquiry	Use this for a question outside the categories above. State what you need to find out.

If the container and report disagree, type the two identifiers exactly as they appear and say which is on the label. If a character is unreadable, identify its position. Keep photographs or documents for follow-up and ask support how to share them.

Send an enquiry

Choose the enquiry type, enter your name and email, and describe your question in the message. Organisation and order or batch reference are optional. The form asks you to acknowledge the laboratory research-use statement. Keep medical details and payment-card numbers out of your message.

What technical support covers

Technical support can help you identify which specification, lot document or storage instruction to request. For claims about sterility, manufacturing standards or temperature control, name the claim and the material concerned so support can check which records are available.

Support does not provide medical or veterinary advice, personal dosing, injection instructions, cycles, stacks or personal-use recommendations. The research-use policy applies to enquiries as well as orders.

Useful information before contacting us

For general questions, the ordering FAQ covers manual order review. Use batch reports for a lot-specific document, returns and refunds for a cancellation or return, and institutional accounts for purchasing requirements.

For a damaged shipment, retain the packaging and available records and describe the observed problem. Do not send material back without confirming the appropriate instructions with support.

Supporting checks

Resource	Why open it
Retrieving Order and Batch Documents	Request the missing order or batch document.
Order & Technical Support	Route an existing-order or technical issue.