Receiving and Inspecting a Shipment

Work through the receiving record

Handle damaged or leaking material according to your laboratory's safety procedures. Do not open a compromised container merely to complete the checklist.

Use the packaging and closure guide to identify which packaging layer or container feature each observation concerns.

Match the lot before accepting a report

Compare the container identifier with the supplied report. If a laboratory sample number differs, ask for the documented connection. A report for the same product but another batch does not establish the results for the received lot. Matching batch documents explains the check.

Record what remains unresolved

Separate an unreadable label, an absent requested document and physical damage. Each may need different evidence. A missing report is not itself proof of a chemical defect; an intact container is not proof that the missing report would pass.

Where appropriate under your organisation's procedures, keep affected material identifiable and out of use until the issue is assessed. If only one of several containers has a concern, identify that container without losing the shared lot connection.

Route the issue

Use delivery concern reporting for damage or unexpected transit conditions, document retrieval for missing records and quality complaints for a technical discrepancy. Add the outcome to your lot log, including any corrected report version and the person who reviewed it.

Other records for this assessment